Support
Help for Fickle Allies on iPhone, Android and Steam, from Ashfire Gaming Labs.
We reply within three business days. Include the platform you play on and your in-game username so we can find your account.
Purchases and Full Game Access
Full Game Access is a one-time purchase that removes match deposits and unlocks unlimited matches, all maps and all modes. It is tied to the store you bought it on: an App Store purchase unlocks the iPhone version, a Google Play purchase the Android version, and Steam ownership the Steam version.
If you reinstalled or changed phones and the game shows you as a free player again, sign in with the same account, open Extras from the main menu and tap Restore Purchases.
Refunds
Payments are handled by the store, so refunds are requested there rather than from us.
- iPhone: reportaproblem.apple.com, signed in with the Apple Account that made the purchase.
- Android: the order in the Google Play app, or Google Play refunds.
- Steam: Steam Support, under Purchases.
Account and data deletion
You can request deletion of your Fickle Allies account and associated data. Email us with the subject Fickle Allies account deletion, your in-game username, and the platform you use. We will verify control of the account before acting. The active account, credentials, sessions and account-linked gameplay records covered by the deletion flow are removed. Certain purchase, entitlement, transaction, trial, device-integrity, security and deletion-audit records may be retained where needed for fraud prevention, dispute handling or legal requirements.
Username/password accounts can also use Account Settings → Delete Account inside the game. Uninstalling the game does not delete an account or reset trial limits.
Full details are in the privacy policy.
Reporting a problem
Bugs, connection trouble, a match that ended wrongly, or a player breaking the rules: send us an email with as much of this as you have.
- Platform
- iPhone, Android or Steam, and the device model.
- Username
- Your in-game name, and the other player's if you are reporting someone.
- When
- Date and approximate time, with your time zone.
- What happened
- What you expected and what you saw. A screenshot or short recording helps most.
Connection and matchmaking
Public matches need five players to start and fill with bots after a short wait if fewer people are queueing. If the game cannot reach the server, check that your network allows the app, then try again in a minute. A message that says your movement was corrected is normal on a slow connection and does not affect the result.